This webcast is provided in Windows Media Player format.
STEP ONE: Click here to test if you have Windows Media Player already installed on your computer. If not, you will be able to download a free player.
STEP TWO: Once you have a player installed on your computer, click a link below to test your webcast video/audio connection.
Windows Media Player
If you do not already have Window Media Player installed on your computer, click on the "Windows Media" button below. Doing so will take you to the website of Microsoft.com. Click the “Download Windows Media Player” link in the center of the page. On the following page, click the 'download now' button appropriate to your Windows operating System Follow on screen installation instructions.
To download the free Windows Media Player. Click on the following link and follow the download instructions.
How to Download a Free Webcast Player – Macintosh Users
Windows Media Player
If you do not already have Window Media Player installed on your computer, click on the "Windows Media" button below. Doing so will take you to the website of Microsoft.com. Choose the version of Windows Media player that matches your version of Operating System. Follow on screen installation instructions.
Newer versions of Mac operating systems may need to use the Mac Flip4Mac version of the Windows Media Player.
To download the free Windows Media or Flip4Mac Players. Click on the following links and follow the download instructions.
If your computer is protected by a network or stand-alone firewall, and you are having trouble receiving the broadcast, the firewall may not be configured to allow webcast viewing. If you want to view a webcast, your system administrator must "Open" the firewall to allow the webcast to stream through it. There is nothing that can be changed in webcast signal itself system to allow a webcast signal to penetrate a firewall unless the firewall is configured to accept it.
For more information concerning firewalls and Windows Media Player, please go to: http://www.microsoft.com/windows/windowsmedia/forpros/serve/firewall.aspx
When I click the link to connect, nothing happens or I have a black space where the video or video controls should appear.
Make sure that your computer has RealPlayer and/or Windows Media Player installed. Click here to return to the main Webcast Support page and follow the three-step test and set-up instructions.
OK. I confirmed that I have up-to-date RealPlayer and/or Windows Media Player software on my computer, but when I go to test my connection, I get a "Cannot Connect" or "Media Not Found" type of message.
I do not see the active link when I log onto the launch page.
Links are normally available approximately 1/2 hour before a live event. Refresh the launch page (refresh /reload) and you should see the live link approximately 1/2 hour before production begins.
I get a picture but no sound.
Make sure that your computer speakers are connected, turned on, and that you have adjusted the volume both on the speaker volume knob and on your computer's volume control setting. Also, make sure the computer's volume is not muted.
I get video and sound, but some of the video or slides goes off the edge of my screen.
Your computer screen display settings may be causing that distortion. Webcasts are best viewed with a display setting of 1024x768 or higher.
While viewing the webcast, my video becomes choppy or freezes up.
There is possibly an issue with your connection to the Internet (your Internet Service Provider or office connection is busy or having issues) or your firewall is causing intermediate problems.
I am having trouble viewing the webcast using my Mozilla Firefox browser.
RealPlayer files play automatically on the Firefox browser. Windows Media files may require changes to your system configuration, so we recommend your IT administrator assist in correcting the problem (the proper Windows Media and Active X plugins need to be installed). Go to: http://forums.mozillazine.org/viewtopic.php?t=206213 and follow all of the steps exactly. After doing so, you should be able to view the Windows Media files via Firefox.
My Network Administrator will not make changes to the firewall or they cannot do so in time to view this webcast, is there anything else I can try?
Try to change your RealPlayer connection preference to “HTTP or TCP transport only” or use alternately try to view the program using Windows Media Player.
The media stream is fine on our PC or laptop but the video won't stream through the projector (surrounding window and everything else is viewable).
The color setting may need to be changed on the LCD projection system to view the streaming media. Each projector has its own settings. We advise you to test an actual video stream prior to the event.
The text on the window is missing, distorted, or incomplete.
Using the toolbar while in Internet Explorer, click "View," "Menu," "Choose Text Size." Set it to the default "medium" or "smaller" rather than "large" or "largest."