Webcast Technical Support and Troubleshooting This webcast is provided in Windows Media Player and RealPlayer format.
This webcast is provided in Windows Media Player format. The player may already be on your computer; if not, the player can easily be downloaded at no charge. STEP ONE: Follow this link to determine if you have Windows Media Player installed on your computer. If you do not have a player installed, see How to download a webcast player. STEP TWO: Test your player's connection. If you see video and hear audio when playing one of the test clips above, your system is ready for our live or on-demand webcasts. Firewalls: If your computer is behind a firewall, ask your system administrator to review the firewall section. STEP THREE: Return to the webcast launch page to view the presentation. How to download a Windows Media player
Download the Windows Media Player and follow the installation instructions.
If you do not already have Window Media Player installed on your computer, click on the "Windows Media" button below. Doing so will take you to the website of Microsoft.com. Choose the version of Windows Media player that matches your version of Operating System. Follow on screen installation instructions. Newer versions of Mac operating systems may need to use the Mac Flip4Mac version of the Windows Media Player. To download the free Windows Media or Flip4Mac Players. Click on the following links and follow the download instructions.
We continuously strive to ensure that our webcasts are accessible to individuals with disabilities in accordance with Section 508 of the Rehabilitation Act. We provide captioning for the hearing impaired for live and on-demand webcasts using the Windows Media Player and RealPlayer formats. We recommend using Microsoft Internet Explorer to watch captioned webcasts. Please note that Mozilla, Firefox and Netscape browsers do not currently support the scripting required to display captioning for the Windows Media Player format. The following are the minimum system requirements you will need to install RealPlayer or Windows Media Player:
Troubleshooting for Windows Media Player
Using Mozilla Firefox browser to view video: Webcast Support Troubleshooting: When I click the link to connect, nothing happens or I have a black space where the video or video controls should appear. Make sure that your computer has RealPlayer and/or Windows Media Player installed. Click here to return to the main Webcast Support page and follow the three-step test and set-up instructions.
OK. I confirmed that I have up-to-date RealPlayer and/or Windows Media Player software on my computer, but when I go to test my connection, I get a "Cannot Connect" or "Media Not Found" type of message.
I do not see the active link when I log onto the launch page. Links are normally available approximately 1/2 hour before a live event. Refresh the launch page (refresh /reload) and you should see the live link approximately 1/2 hour before production begins.
I get a picture but no sound. Make sure that your computer speakers are connected, turned on, and that you have adjusted the volume both on the speaker volume knob and on your computer's volume control setting. Also, make sure the computer's volume is not muted.
I get video and sound, but some of the video or slides goes off the edge of my screen. Your computer screen display settings may be causing that distortion. Webcasts are best viewed with a display setting of 1024x768 or higher.
While viewing the webcast, my video becomes choppy or freezes up. There is possibly an issue with your connection to the Internet (your Internet Service Provider or office connection is busy or having issues) or your firewall is causing intermediate problems.
I am having trouble viewing the webcast using my Mozilla Firefox browser. RealPlayer files play automatically on the Firefox browser. Windows Media files may require changes to your system configuration, so we recommend your IT administrator assist in correcting the problem (the proper Windows Media and Active X plugins need to be installed). Go to: http://forums.mozillazine.org/viewtopic.php?t=206213 and follow all of the steps exactly. After doing so, you should be able to view the Windows Media files via Firefox.
My Network Administrator will not make changes to the firewall or they cannot do so in time to view this webcast, is there anything else I can try? Try to change your RealPlayer connection preference to “HTTP or TCP transport only” or use alternately try to view the program using Windows Media Player.
The media stream is fine on our PC or laptop but the video won't stream through the projector (surrounding window and everything else is viewable). The color setting may need to be changed on the LCD projection system to view the streaming media. Each projector has its own settings. We advise you to test an actual video stream prior to the event.
The text on the window is missing, distorted, or incomplete. Using the toolbar while in Internet Explorer, click "View," "Menu," "Choose Text Size." Set it to the default "medium" or "smaller" rather than "large" or "largest."
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Windows Media Player – Macintosh Users
If your computer is protected by a network or stand-alone firewall and you are having trouble viewing the webcast, the firewall may not be configured to allow webcast viewing. To view a webcast, ask your system administrator to open the firewall to allow the webcast to stream through it.
For more information concerning firewalls and Windows Media Player, please see http://www.microsoft.com/technet/prodtechnol/Netshow/deploy/fwconfig.mspx.
For Additional Assistance call: 703-993-3100 and ask for Webcast Technical Support